EMERGENCY CALL 9-1-1 FIRE – POLICE – AMBULANCE
Provide the following exact information:
Nature of emergency.
The precise location.
Phone number at which you can be reached.
Do not hang up until told to do so – additional information may be needed.
Have someone meet the emergency responders and have them guide the responders to the incident.
Emergency contacts and procedures
Emergency First Aid (24 hours)
UBC Hospital Urgent Care (until 10pm)
UBC Campus Fire Department
Student Health Services (incl. first aid)
(Mon, Tues, Wed, Fri 8am-4pm / Thurs 9am-4pm)
Plant Operations (‘Troublecalls’)
To get reliable information during emergencies that impact the Point Grey Campus:
1. In the event of an emergency, the UBC Main Page will provide accurate and updated information about the nature of the incident, how to remain safe and, after the event, the point at which safety has been restored.
2. During an emergency, the UBC Emergency Procedures and Information Page provides the same emergency information that is posted on the UBC Main Page. The page also provides a wide variety of other emergency and preparedness-related information and resources which can be referenced at any time.
3. UBC needs the ability to reach students, faculty and staff in the case of an emergency. By providing your cell phone number to the UBC Emergency Messaging & Notification System, the University can send text/voice messages directly to you during an emergency. Sign up to receive UBC Alerts.
Students in crisis
Crisis Intervention & Suicide Prevention Centre (24 hr)
Vancouver Crisis Centre (24 hr)
VGH Sexual Assault Centre
Women Against Violence Against Women (WAVAW) Rape Crisis Centre (24 hr crisis line)
BC Society for Male Survivors of Sexual Abuse
AMS Sexual Assault Support Centre
Concerned about a student? Find out how you can help.
Student Health Service is available to all registered students and offers a variety of health care services including family medicine, sports medicine and primary nursing care. While you are a student, SHS can act as your family doctor or see you for episodic care. Walk-in urgent care and scheduled appointments are available.
UBC Hospital, Rm M334 – 2211 Wesbrook Mall (Koerner Pavilion); tel. 604-822-7011
Counselling Services provides professional, confidential counselling services, including individual counseling (e.g. coping with stress, managing depression and anxiety, dealing with loss, working through identity issues, addressing substance abuse and strengthening motivation); group counselling programs to help students manage stress, anxiety and depression; emergency drop-in hours to assist students with urgent concerns; and outreach programming to enhance self-management skills development.
Brock Hall, Rm 1040 – 1874 East Mall; tel. 604-822-3811
Access and Diversity provides support for students with a disability or ongoing medical condition.
Brock Hall, Rm. 1203 – 1874 East Mall; tel. 604-822-5844
Work permits & immigration
The International Student Guide contains detailed and very useful information for international students at UBC.
Impartial and confidential resources available to students who are experiencing difficulties with their supervisors, advisors, program, faculty or the University:
Graduate Student Society Advocacy Office
AMS Advocacy and Ombuds Offices
UBC Office of the Ombudsperson for Students
Graduate Student Societies
Graduate Student Society. The Society advocates for, promotes, and protects the academic, social, intellectual, cultural and recreational interests of its members.
UBC Interdisciplinary Graduate Student Network. Promotes interdisciplinary collaboration and knowledge-sharing between graduate students from different disciplines and departments.
LSI Graduate Student Association. Enhances the training experience of LSI graduate students by providing networking opportunities to promote collaborations both on and off campus; facilitating outreach events between graduate students and the community; and representing graduate students by active involvement on the LSI Steering Committee.
Financial Planning & Support provides financial planning advice and information about needs-based graduate awards such as loans, bursaries and other types of financial aid.
Bank accounts – how to set one up and how to transfer funds from abroad.
Resources to help you find accommodation at UBC and in Vancouver are available here.
UBC provides support for students with families, including childcare and family housing. Please be aware that these services are in high demand and frequently have long waiting lists.
There are also a large number of resources available to assist students who are parents.
Information about public transport to and from UBC can be found here.
The U-Pass, which provides unlimited access to bus, SeaBus and SkyTrain service across Metro Vancouver, is mandatory. The cost is automatically included as part of your student fees.
Information about recreation facilities at UBC is available here.
There are over 370 student clubs for you to choose from at UBC.
Please feel free to suggest additional links – send them to the Program Coordinator.